Acceptable Use Policy

Prohibited conduct

Financial abuse

Fraud

Deceiving us or other players, including using stolen funds or accounts.

Wallet abuse

Using NeuroShrub deposit addresses or withdrawals to move funds for other people, cycling funds through deposits and withdrawals without playing, or trying to exploit payment processing.

Money laundering

Using NeuroShrub to move or disguise funds of illegal origin.

Sanctions evasion

Using the service from, or on behalf of, sanctioned persons or places.

Chargeback fraud

Reversing or disputing payments in bad faith, or using payment methods you are not entitled to use.

Market manipulation

Coordinating accounts or exploits to distort the in-game market.

Account and reward abuse

Account farming

Creating or running accounts to collect rewards or points.

Multiple-account abuse

Controlling more than one account, or sharing accounts to gain an advantage.

Referral abuse

Self-referrals, fake sign-ups, circular referrals or buying referrals.

Technical abuse

Bug exploitation

Exploiting bugs, errors or unintended behaviour instead of reporting them.

Unauthorized automation

Bots, scripts or macros that play or manipulate the game. The in-game automation features are allowed.

API abuse

Excessive or automated requests, scraping, or circumventing rate limits.

Unauthorized access

Accessing accounts, data or admin areas that are not yours.

Security attacks

Probing, attacking or disrupting our systems, outside a coordinated disclosure.

Behaviour

Misleading marketing

Presenting NeuroShrub as an investment, promising income or making false earnings claims.

Harassment

Abusive, hateful or threatening behaviour, including offensive company names.

Illegal use

Any use that breaks the law where you are.

Keeping your account secure

You are responsible for:

• Protecting your credentials — never share your password.
• Using a strong password that you don't use anywhere else.
• Protecting your wallets — keep your own wallet's seed phrase and private keys offline and private.
• Checking withdrawal addresses character by character before submitting.
• Avoiding phishing — only sign in on the official site and ignore messages asking for your password.

Reporting problems

Found a bug or a security issue? Report it to support@neuroshrub.com (or use the contact form with the "Security" category) and don't exploit it. Please don't include passwords or keys in reports. To report abuse by another player, contact support@neuroshrub.com.

Enforcement

We may investigate suspected breaches, warn you, reverse rewards or commissions obtained improperly, restrict withdrawals, suspend or close accounts, and report illegal activity to the authorities, in line with the Terms of Service. Questions about enforcement decisions can be sent to support@neuroshrub.com.